Last updated: March 2025
High and Dry Roofing & Home Improvements ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect and use personal information when you use our website at highanddryroofingservices.com or contact us directly.
1. Who We Are
High and Dry Roofing & Home Improvements is a sole trader business based in Sunderland, Tyne and Wear. We provide roofing and home improvement services across the North East of England.
For any privacy-related queries, contact us at: enquiries@highanddryroofingservices.com
2. What Information We Collect
We may collect the following personal information when you use our website or contact us:
- Your name
- Your email address
- Your phone number
- Your message content and the service you are enquiring about
We do not collect any sensitive personal data (such as health or financial information) and we do not use cookies for tracking or advertising purposes.
3. How We Use Your Information
We use the information you provide solely to:
- Respond to your enquiry
- Provide quotations and arrange site visits
- Communicate with you about your project
We will never sell, rent or share your personal information with third parties for marketing purposes.
4. Contact Form & Third-Party Processing
Our contact form is powered by Web3Forms. When you submit a message, your data is processed by Web3Forms in order to deliver it to us by email. Please refer to the Web3Forms Privacy Policy for details of how they handle data in transit.
We do not store your contact form submissions on any server — they are delivered directly to our email inbox.
5. How Long We Keep Your Data
We retain email correspondence (including your enquiry details) for a reasonable period in order to manage our business relationship with you. If you would like your information deleted, please contact us at the email address above and we will action your request promptly.
6. Your Rights
Under the UK General Data Protection Regulation (UK GDPR), you have the right to:
- Access the personal data we hold about you
- Request correction of any inaccurate data
- Request deletion of your data
- Object to our processing of your data
To exercise any of these rights, please contact us at enquiries@highanddryroofingservices.com.
7. External Links
Our website may contain links to external sites (such as Google, Facebook and Yell). We are not responsible for the privacy practices of those sites and recommend you review their own privacy policies.
8. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be published on this page with an updated date at the top.
9. Contact Us
If you have any questions about this policy or how we handle your data, please contact us:
- Email: enquiries@highanddryroofingservices.com
- Phone: 07379 697002